FREQUENTLY ASKED QUESTIONS

Trade, Government and Mining FAQ’s

Group 1

Do Ultimate 4wd specialize in Trade style build ups or are they just a retail shop?

We are first and foremost a Trade, Mining and Government specialist. That is our core business. The general public is able to take advantage of our experience through our retail division, but our man focus, innovation and facilities are geared up to provide solutions in your arena.

How do I get a custom one off build that requires expertise and onsite fabrication?

This is a rarity in this day and age with all our competitors focusing on mass produced Chinese products, but Ultimate 4wd are bucking the trend! We take pride in our products and our reputation. The ability to rapidly design and build fit for purpose high quality products is paramount to our clients. Overseas manufacturers have absolutely no idea of the requirements for harsh Australian outback work sites. Only an Australian designed, owned and run business can fulfill that need.

I need the whole job Project managed from start to finish can you help with that?

Project management is our specialty; our clients have told us that the logistics associated in managing a fleet of vehicles for application is a nightmare! And that they feel like most of their day is spent dealing with people, personalities and trying to get their head around all of the technical aspects involved.

We can take the stress out of you next vehicle fleet purchase by handling the total build-up from start to finish and carefully dealing with everything in-between, so that you get delivered a complete turnkey package. Who couldn’t use more time and less stress in their day?

What if I have a large contract of over 100 vehicles on-going to complete in a hurry?

No problem! In fact Ultimate 4wd is structured to handle lager complex jobs. Our custom facilities, people, systems and infrastructure are geared to produce exceptionally high quality work in lightening fast turnaround times. We prioritise these projects.

Who are Ultimate 4wd and what do they stand for?

For the last 17 years, Ultimate 4wd have been manufacturing and custom fabricating products for 4wd vehicles that you simply could not buy off the shelf. Over that time we have built a solid reputation as the best people for “high quality fit for purpose, complete start to finish turnkey solutions at competitive prices”.

We have a deep understanding of the WA market and we build bomb proof products. We have a history of building complete ground up Fleet, Mining and Government solutions that have proved up over time to be the Strongest and Longest lasting in the entire country.

Group 2

Am I going to be stranded if I have a problem on a mine site, or beyond the black stump?

“No Way” Ultimate 4wd are renowned for our, “if there is a problem fix it as a priority” attitude. Every effort and resource goes into “doing it right the first time” but if there is a problem, no matter how big or small our team go into action ensuring it is fixed ASAP with minimal fuss. In fact we guarantee it 100%

I am nervous about compliance, legal requirements and licensing issues, how do I know work performed will be to the correct standards?

This is a very common problem facing most un-suspecting buyers, especially if you want your insurance to still be valid event of an accident. There can literally be a minefield of questions to find out if your vehicle is modified to legal specifications and you’d be amazed to know there are thousands of people driving around in un-roadworthy vehicles.

You don’t have to worry when you deal with Ultimate 4WD, because we’re always up-to date with the latest compliance and licensing requirements. We are accredited licensed modifiers (M138WA) officers (0237WA) and hold a motor vehicle repairer’s certificate (MRB927). Our qualified specialists on staff hold individual repairs certificates for your complete piece of mind.

What if I need an expert with capabilities far beyond the average?

It is all in our name “Ultimate 4wd Equipment”, there is no mistaking the vision created “To be the best independent solution provider in every way” with our Purpose “To Deliver the Ultimate Experience” Find out for yourself, why or clients speck so highly of us. With 40 qualified specialists on staff, custom facilities and high quality products. We always strive to go the extra mile, above and beyond what anybody else has done.

What if I need specifications and operation manuals to be delivered with my vehicle outlining in complete detail, everything behind the scenes?

Technology is moving very quickly when it comes to vehicles and there is no point in us keeping that knowledge to ourselves. How can that help if there is a problem 5000km away in a remote location?

On request Ultimate 4wd provide a full operations manual with images outlining everything in complete detail. Quality photos of all of the individual equipment including part numbers. Technical explanations and complete wiring schematics can also be provided.

Online Shopping FAQ’s

Group 3

How do I know I am not being ripped off?

We understand that these days anybody can put up a website and call themselves a 4WD specialist, so people are concerned about who they are dealing with. So if you’re worried, take some time to look through our website and even give us a call.

Ultimate 4wds heritage goes back some 17 years and in all of that time we have and will continue to be a bricks and mortar store. We’ve built up a solid reputation as the best people for “high quality fit for purpose, complete start to finish turnkey solutions at competitive prices” over the years and it’s a reputation we’re proud of.

With a pedigree in understanding the market and building bomb proof products, we sell only high quality brands you know and trust. Our reputation and your satisfaction is extremely important to us, so we will never leave you without a first class solution.

I’m nervous about putting my credit card info into a website order form. Is it really safe to place an order on your website?

We understand that many people are still just now making their first purchases online and are still a little nervous about using their credit cards on the web. These days, online payment processors have advanced to the point that they are actually MORE secure than many other forms of payment.

In many ways, ordering online is actually a safer method of payment than giving out your CC info on the phone, etc where an actual human is going to have access to your info. With a secure online form, no human has access to your info, only the merchant bank.

Our merchant account uses SSL (secure socket layer) technology to protect your information from being viewed by any third parties. Even as the website owner myself, I don’t even have access to any credit card information that you input for the order. Only the bank processes the information.

Personally, I’ve purchased easily over 100 items online over the last 2-3 years on dozens of websites, and I’ve never once had an issue with security, nor has anyone I know, so it is definitely one of the safest methods of payment.

What is the guarantee that the product will be up-to the standards promoted?

Every purchase from Ultimate 4wd comes with a 100% Money Back Guarantee. Based on years of knowledge and experience, Ultimate 4wd Equipment have assessed each product that we have in our product line-up and it is based on this knowledge, the reputation and durability of these products that we offer this guarantee, independent of the supplier.

Group 4

How much do I need to pay on freight, especially if I live in a remote location?

In most cases freight will be free of charge, where this is not the case Ultimate 4wd will be working extremely hard to get the absolute best freight deal possible. And at all stages you will be kept up-to date throughout the process.

Is my warranty still valid if I buy accessories on-line?

Yes the products warranty will stay intact even if you buy online. In some cases the warranty can even be extended with participating products.

General Retail FAQ’s

Group 5

How do I make sure I am getting access to a large range of the best products, fit for my purpose and not just what is in the catalogue?

At Ultimate 4WD we don’t read from the standard hymn sheet, or off the shelf catalogue. Nor are we a “talk to the hand” business. We understand everyone’s needs and outcomes are different, so we are more about tailor making custom solutions with the end goal in mind. For some people, that could be sitting back in a remote location, watching the sunset enjoying a cool drink, without a care in the world. For others, it might be conquering the toughest 4WD track in the country. Whatever your end goal is, we’ll get you there.

I have been burnt before what happens if Ultimate 4WD don’t deliver on my expectations?

Don’t worry, everything you purchase from Ultimate 4WD comes with a 100% Money Back Guarantee. Based on years of knowledge and experience, we’ve assessed everything in our product line-up and it is based on this knowledge, the reputation and durability of these products that we can offer this guarantee, independently of the manufacturer’s standard warranty.

I have just bought my first 4WD, what are the most important accessories I need? I am not interested in all of the fluff and fancy gadgets.

You’re talking our language… we categorize everything in two categories:

Necessities and Luxuries.Our staff are specialists and are dedicated to ensuring you only get the most relevant advice, for the products you actually need to reach your outcome. We will provide a full background on all of the recommendations and help prioritize the building of your dream getaway machine.

I’ve seen a lot of very cheap 4WD accessories being advertised. Are they any good and do they last?

This is quite possible the number 1 threat facing the un-suspecting buyer. And unfortunately it is not until you really are counting on the product, have a warranty or compliance problem that you find out it is too late. And we see these problems all too often.With everybody sourcing cheap, mass produced parts from China, it is a rarity to be sold good quality Australian made products these days, but Ultimate 4WD are bucking the trend! We want our heritage and reputation to live on. Our clients demand high quality products that will not leave them stranded in some remote place. The ability to rapidly design and build fit for purpose high quality products is paramount to them. We believe no one knows what is required to stand up to the harsh Australian conditions, as much as an Australian designed, owned and run business.

If you have any questions that we haven’t covered, please give us a call or come down to the store, we are more than happy to help.

Group 6

I am nervous about compliance, legal requirements and licensing issues, how do I know work performed will be to the correct standards?

This is a very common problem facing most un-suspecting buyers, especially if you want your insurance to still be valid event of an accident. There can literally be a minefield of questions to find out if your vehicle is modified to legal specifications and you’d be amazed to know there are thousands of people driving around in un-roadworthy vehicles.

You don’t have to worry when you deal with Ultimate 4WD, because we’re always up-to date with the latest compliance and licensing requirements. We are accredited licensed modifiers (M138WA) officers (0237WA) and hold a motor vehicle repairer’s certificate (MRB927). Our qualified specialists on staff hold individual repairs certificates for your complete piece of mind.

I have heard 4WDing can be dangerous, what precautions should I take to avoid being stranded?

When you go off road it’s a bit like going out in a boat. If you’re on the water you make sure you’ve got the best life jackets on the market, an EPERB and of course a working VHF radio. This is your “no brainer” safety gear, right? Well, what about you’re 4WD.

The standard stuff is taken care of, tyres, battery, fuel etc. and many think these are the common 4×4 safety “no brainers”. But as you’re well aware, things only go wrong when it is LEAST convenient or when you’re furthest from help. And you don’t have to be far from help to get yourself into real trouble.Here at Ultimate 4WD we specialize in pre-trip preparation and you would be surprised to learn how easy it can be to safeguard yourself against a potential tragedy, by following a few simple rules. Our specialists on staff are always keen to answer all of your pre-trip questions.

Is ultimate 4WD a bricks and mortar store? Do you have the professionalism, the facilities and infrastructure to create my dream vehicle?

Ultimate 4WD s heritage goes back some 17 years and in all that time we’ve been a bricks and mortar store and will continue to be.

Over that time we have built up a solid reputation as the go to people, for “high quality fit for purpose, complete start to finish turnkey solutions at competitive prices”. We understand the market, build bomb proof products and only stock high quality brands you know and trust.

Our reputation and your satisfaction is extremely important to us so we will never leave you without a first class solution. With 40 qualified specialists on staff, a huge custom workshop and a massive range of quality accessories, we have got you covered.

What qualifies the person in-store to give me the best advice?

It’s the way we choose our staff. When a new applicant wants to be part of the Ultimate team, they have to demonstrate a high level of passion and a first class attitude. They have to be a 4WD enthusiast on top of having qualifications and skills.Our crew absolutely love what they do and back that up with a can do attitude. When you love what you do and live and breathe it every day you get really good at it. The team is demonstrates high levels of qualification and many years in this great industry. So you can be sure to only get best advice at all times.